June 10, 2021
Changing Payment Behaviors as a Result of COVID-19: What’s Staying, What’s Not?
1:00-2:30 pm ET / 12:00-1:30 pm CT
June Webinar Presented by Nacha & the Payments Associations
There is no question or doubt in anyone’s mind that COVID-19 has changed our payment behaviors. From the dramatic increase in online shopping and delivery to no contact curbside pickup, a massive decrease in the use of cash, more retail card terminals enabling digital wallet and tap-and-go technology, and more. These changes happened to keep us safer, but are they all here to stay?
Speakers from across the payments industry share their insights on these changes, offering a glimpse at what has the potential to continue in a safer, faster payments world versus what’s likely to go back to what we knew before COVID.
- How consumer payment changes impact financial services offerings
- What the increase in P2P, omnichannel and eCommerce trends means for open banking
- Benefits and negative impacts to real-time payments and digital banking
- Next steps for financial institutions given the increase of click-and-collect
- The blurring of lines between payments and data, and how to improve the customer experience
AAP & APRP credits: 1.8
Peter A. Davey, AAP
SVP, Head of Product Innovation, The Clearing House
Matthew R. Friend
Vice President, Global Real-time Payments, Visa
Avery Miller, MBA
Head of Commerce Transformation and Optimization for Enterprise Merchants and Marketplaces, PayPal
Note: This webinar is sponsored by Nacha and the Payments Associations and is not included in Platinum Membership benefits.