2020 Solutions Payments Conference Agenda 

Pre-Conference Workshops

September 22 2:00 - 4:00pm ET
Workshop 1
Risk-Based Audit


Are your Retail Payments Audits Risk-Based? Is this a Regulatory Expectation? 

FFIEC guidance states that financial institutions must evaluate payment risk practices regardless of their size. Guidance also specifies that an effective audit program should be in place and should be risk-based. The reality is the structure and sections of an effective audit program and an effective risk management process is similar regardless of the payment channel being audited. You will learn how to review the content and detail of each component and understand the differences based on the complexity of each individual service/channel. After attending this session, you will have a good understanding of the components of an effective risk-based audit program and risk management process for retail payments channels. This is an interactive forum with a limited number of open seats. Don’t miss this opportunity to ask the audit experts your burning questions and provide input.
Chad Frank, AAP, APRP, CCBIA, Executive Vice President, Risk & Compliance, PaymentsFirst
Meredith Stubblefield, AAP, APRP, NCP, Vice President, Risk & Compliance, PaymentsFirst

Workshop 2
Dispute Handling Cards/P2P



Dispute Handling Debit Cards, Credit Cards and P2P Payments

Join us for an interactive workshop as we discuss the correct handling of disputes for debit card, credit card and P2P payments. P2P transactions do not currently have security standards or regulations governing them. We encourage you to take advantage of this opportunity, as disputes in 2020 are on the rise. You will receive best practices on how to correctly handle disputes, tips on how to avoid the incorrect handling of disputes which can negatively impact your organization and resources available to better serve your organization and cardholders.
Jennifer Stadler, CPP Vice President, Marketing Strategy & Communications, PaymentsFirst

Workshop 3
ACH Exceptions

To Return or Not to Return, We'll Answer Your Questions!

Dealing with ACH exceptions can always be a little confusing since the Nacha Operating Rules and Guidelines have specific rules and timeframes that can vary depending on the type of transaction. If you have ever had an exception and you were not sure whether to post, return, or even what to do with it, we’ll have the answers for you. In this workshop, we will look at the various exceptions encountered and discuss the best methods for handling them. Topics will include:
• What is an Exception?
• Prenotifications & Notifications of Change
• Standard Return Timeframe / Return Reason Codes
• Stop Payments
• ODFI Request for Return
• Reclamations – Commercial vs Government
• Extended Return Timeframe / Return Reason Codes
• Rules Change to R10 and the NEW R11
• ACH Operator “Rejects”
• Dishonored/Contested/Corrected Returns
Attendees will also receive a Return Reason Code Quick Reference Chart and Settlement Date Calendar as takeaway resources from the workshop. So gather up your questions and be ready to submit them live!
Allen Young, AAP, Vice President Education, PaymentsFirst
Holly Randall, AAP, Director of Education, PaymentsFirst

Day 1 – Wednesday, September 23

2020 Solutions Agenda

Virtual Host:  David Peterson, AAP - U.S. Dataworks

9:30 AM - 10:30 AM ET

Welcome and Opening Remarks

Peggy Gachesa, CEO, PaymentsFirst


COVID-19 Lessons Learned Panel:

Moderator: David Peterson, U.S. Dataworks


   Brenda Eckert - SVP, Wells Fargo

   Aisha Khawaja - VP, Card & Payment Services, Delta Community Credit Union

  Marisa Reynolds - SVP, Digital Transformation & Information Technology, Oconee State Bank

10:30 AM – 11:00 AM ET

Exhibit Hall Break

11:00 AM - 12:00 PM ET



When Your Customers Don't Exist" The Reality of Synthetic Identity Fraud

Mike Timoney - Vice President for Secure Payments, Federal Reserve Bank of Boston

Digital technologies have revolutionized how operators and users interact with the U.S. payments system as new products emerge, back-end operations change and user experiences are enhanced. However, alongside these innovations come unforeseen payments security threats. As the dark web fills with stolen personal information elements that are available at a relatively low cost, fraudsters are increasingly exploiting the lucrative financial scheme of synthetic identity fraud. Continuing its commitment to payments security and industry collaboration, the Federal Reserve launched an initiative focused on researching, educating and generating payments industry dialogue on this fast-growing financial crime. During this session, a Federal Reserve executive will discuss various causes of synthetic identity fraud, gaps and detection methods and mitigation strategies the industry is leveraging to fight this fraud. Take advantage of this opportunity to better understand synthetic identity fraud, how various industries are affected and approaches your organization can take to reduce this threat.


Consumers Originating ACH - Say  What? 

Karen Nearing, AAP, APRP, CAMS, CRCM - Director of  Compliance Education, Epcor;
Shelly Sipple, AAP, APRP - 
Director, Certifications &  Continuing Education, Epcor

Consumers want it, and financial institutions are trying to find  ways to provide P2P transactions. Look at the different types of  person to person payments, the rules behind the transfers, and  how to mitigate your financial institutions risk when offering this  service. Let's discuss scenarios so you can better understand the  risks associated with consumers Originating ACH entries.


Playing Legal Catch Up With the Changing Payments Landscape


Scott Jones, - Partner, Adams & Reese
Ava Cavazos - A
ssistant General Counsel,  The Federal  Reserve Bank of Atlanta
Ivy Gupta -
FVP & Assistant General Counsel, Truist Bank

Not since Check 21 took effect have payment laws experienced  such significant changes. Existing and new entrants in this space  may be unaware of common legal issues associated with changes  in the payments landscape, given the current patchwork of  payment laws and an alphabet soup of regulations. This session  discusses some of the most common legal issues and oversights  encountered in payments, with a focus on the diverse  perspectives and roles played by the banking, consumer, and  regulatory industries.


12:00 PM – 1:30 PM ET

Exhibit Hall / Lunch


1:30 PM - 2:30 PM  ET





RDFI Fraud Strategies (With Case Studies)

Kristin Stedman, AAP, APRP - Bank Operations Control Manager, Pinnacle Financial Partners

Financial institutions are facing a unique time. Lobby traffic has stopped as offices are closed except for drive-thru to keep our teams and clients safe. Teams are working remotely now more than ever. And in the middle of all this, financial institutions are having to find new strategies to combat against the ACH fraud taking place. Attend this session to learn strategies an RDFI can take to identify incoming fraudulent entries while staying compliant with the Nacha Operating Rules.




The New Normal? Covid-19's Impact on Consumer Payments 

Brian Laverdue, AAP - Director, Emerging Payments Education, Epcor

In a tumultuous year full of twists and turns, what is the new normal for consumer payments and where is the payments industry headed? Join Brian Laverdure, AAP, Director of Emerging Payments Education for EPCOR for a discussion on the impacts of the novel coronavirus on payment trends! Attendees will learn about changes in Americans’ spending and payment habits and how financial institutions can adapt their payment strategies to succeed in uncertain times.


Regulator Expectations - What to Expect at your Next Payment's Examination and Why?

Tony DaSilva, AAP - Consultant, Payments Expert

This session will address regulatory guidance related to examinations and what to expect at your next examination.  The presenter will discuss regulatory hot topics such as FFIEC guidance, BSA & Sar Filing, examination work programs, risk assessment tools, and how results are communicated. At this session, you will get an examiner's perspective on what your institution should be doing to ensure a successful examination. The presenter will also recommend techniques you can use at your institution to identify areas that need improvement. This practical discussion will equip you with confidence as you prepare for your next regulatory examination


2:30 PM – 2:40 PM ET

Exhibitor Break


2:40 PM - 3:40 PM  ET



Artificial Persons

David Bernard - CEO, The Intellections Group, Inc.

This session covers the current state of automatic text generation, realistic chat bots, artificial imagery and video, and arterial online persona. We will cover how it effects conversations, security and decision making.


Contactless Payments – Can’t Touch This!

Jennifer Stadler, CPP - Vice President Marketing, Strategy, and Communications, PaymentsFirst

Over the past several years, the financial industry has faced radical transformations and expansion with the issuance and acceptance of EMV technology ad contactless payments. COVID-19 and the impact on developing social isolation has created a new wave of consumer and business behavior changes throughout the US. These changes have moved toward a cashless society while pushing digitalized mobile wallets and Contactless solutions for Point of Sale equipment, leaving financial institutions with the decision to move forward with the issuance of contactless technology for consumer use. This panel brings together card experts from financial institutions and a certified card specialist to discuss the changes occurring within the industry. Solutions available within the market and lessons learned when moving toward a contactless card environment will be highlighted.




Navigating the Cyber Landscape

Klint Walker - Cyber Security Advisor, U.S. Dept of Homeland Security

Klint will discuss the cyber security landscape, including current and emerging threats and Cyber-tactics. Walker delves into the changing role of technology in business operations and the new role of the Cybersecurity and Infrastructure Security Agency (CISA) and its Cyber Security Advisor (CSA) program designed to protect cyber components essential to the nation’s critical infrastructure and key resources, state and local governments and private entities. Attendees walk away with tactics for collaborating with the CSA program on cyber preparedness, risk mitigation, incident & information coordination and cyber policy promotion & situational awareness.

Day 2 – Thursday, September 24

2020 Solutions Agenda

Virtual Host:  David Peterson, AAP - U.S. Dataworks

9:30 AM - 10:30 AM 




Deconstructing Risk: Optimizing Payment System Risk Management

David Payne, AAP, NCP, CIA - Compliance Mgr, ACH Alert, LLC

The industry is buzzing with talk about the impact of faster payments and new and creative fraud trends.  Whether it's faster payments, faster settlement, faster fraud, synthetic identity theft, or business email compromise, the risk landscape is constantly changing.  Let's take a look at hos risk management processes can be leveraged to ensure risks are effectively reduced.


In a Faster Payments World, Don't Forget about the Data! 

Mike Reynolds - VP, Technology Management Resources

Is lockbox relevant as a dynamic payments landscape if (when) there are no more B2B checks?  The answer is yes!  It will however require financial institutions to focus on the strategic importance of extracting value from the payments' ecosystem.  And that "value" is the remittance data associated with the B2B payments.


Managing Your Origination Portfolio in an Economic Downturn

Sean Carter, AAP, NCP - President & CEO, NEACH

There is a lot to say about 2020, but what we can’t say is the individual events causing us all pain are unprecedented.  We have had economic collapses, civil unrest and pandemics before just not at the same time and we will see them again so start planning! Your ACH Origination business is not immune to the impacts of downturns in the economy. Pretty obvious right? What isn’t always in an economic downturn is the industries or industry that will be impacted the most.  This current downturn is impacting everyone, but other downturns and future downturns may not.  This session will cover the specific action steps ODFIs can take to better manage their portfolio of originators during difficult economic times while ensuring that your clients’ needs are supported.


10:30 AM – 11:00 AM ET

Exhibit Hall Break

11:00 AM - 12:00 PM  ET




Check Disputes from A to U

Angie Smith, AAP, NCP - SVP Professional Development Events-WesPay

Your customer had just notified you that a check has cleared their account and the person they wrote the check to is stating they never received it; what’s a financial institute to do? Have you ever found yourself in the midst of a check dispute? Do I return the check; do I submit an adjustment; do I have to deal direct or do I even have recourse? Join us as we look at various check disputes from Alterations to Unauthorized Remotely Created Checks and provide guidance on how to properly handle these claims.



Navigating Treasury thru Uncertainty 

Steven Peterson - Senior Director of Cash Manager, Chic-Fil-A

As companies faced uncertainty due to the initial COVID-19 outbreak, cash and liquidity once again became a primary focus for senior leadership. Treasury groups were faced with many challenges ranging from maintaining adequate liquidity to navigating a coin shortage.  Chick-fil-A was no different. We were faced with an unprecedented situation where we had to react quickly and had to reprioritize our work and shift responsibilities. We had to lean on our banks to provide guidance on financial markets and what was happening in the retail industry. I will discuss this journey and how we navigated it with the help of others inside Chick-fil-A and our banking partners.


Electronic Execution of Agreements: An Overview of the E-Sign Act and Best Practices for Financial Institutions

Scott Jones - Partner, Adams & Reese, LLP.

Financial institutions are always (especially in this post-COVID-19 world), aiming to enhance procedures and eliminate the use of paper. From agreements to authorization forms, financial institutions spend a lot of time chasing signatures for paper forms. This presentation will discuss the E-Sign Act and how it can be applied to financial institutions' processes and some best-practice considerations.  The presentation will also look at real cases that have considered the enforceability of electronically executed agreements.



12:00 PM – 1:30 PM ET

Lunch and Laugh

Lunch and Entertainment Provided by Conference

1:30 PM - 2:30 PM  ET






Fighting Authorized Payments Fraud

Jeanette Fox, AAP - Senior Director, Risk Investigations & Research, Nacha

Nacha Fraud schemes continue to grow with 78% of companies reporting they were targets of payments fraud in 2017. These schemes are constantly evolving to target legitimate businesses, nonprofits, government and other public-sector organizations. Business email compromise, payroll and vendor impersonation, and real estate transaction email fraud are all on the rise. In this session learn how each of these methods of fraud manipulates targets into sending payments, and steps to take to help avoid becoming a victim.



Faster Payments - Why Every Financial Institution Should Care!

Jane Larimer - CEO, Nacha

Nell Campbell-Drake, AAP - VP Strategic Business Relations, Federal Reserve Bank of Atlanta

Elena Whisler - VP Sales & Relationship Management, The Clearing House

Steve Huff - Senior Product Manager, Zelle

2020 has taught us all some valuable lessons. One of the biggest considerations for financial institutions with the future of payments is faster payments. We have seen one of the most dramatic switches with consumer behavior in decades, as the push for a cashless society grows, faster payments is the present it is no longer a topic of the future. Hear from our panel of experts, Nacha, The Federal Reserve Bank, and The Clearinghouse on the latest developments and discussions with faster payments and understand why your financial institution needs to care.


Remittance Transfer Rule and Regulation E

Gary Stein, CFPB




2:30 PM - 2:40 PM ET

Convenience Break

2:40 PM - 3:40 PM ET




Strategy for the New Normal: Shifts and Tipping Points Shaping the Post-Pandemic Era

Lee Wetherington, AAP 

Director of Strategic Insight, Jack Henry & Associates
When crisis hits, tactics overtake strategy. It’s hard to think about—much less plan for—a new future when the demands of the present are so urgent and exacting. But crisis is also opportunity that disproportionately rewards level heads, steady hands, and disciplined foresight. How have consumer and small-business behavior changed? What do these changes mean for the future of branches, digital, payments, lending and risk? And what exactly should you do to capitalize upon these changes to best serve your communities and markets both during recovery and thereafter? Join Lee Wetherington, Director of Strategic Insight, for a strategic look at the new normal.



Wrap up / Prize Giveaway – Must be Present to WIN!